Frequently Asked Questions
Before shopping，Make everything Clear！
Shopping Information
How to order?
Order Process:
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Send Inquiry
Let us know your requirements, such as model, quality, or customization needs (OEM/ODM), including brand, flavors, oil capacity, etc. You can also send us your design. Our engineers will fully support you throughout the process. -
Confirm Order Details
Once everything is discussed, our sales representative will send you a Proforma Invoice (PI) based on your order. -
Review the Invoice
Please check the PI carefully when you receive it. -
Make Payment
Once you confirm the PI details are correct, proceed with the payment. -
Production & Shipment
Your goods will be produced within 7 days and sent to the freight forwarder. -
Delivery
Our reliable freight forwarder will deliver the goods to your address as quickly as possible. -
After Delivery
Check your package upon arrival. If there is any damage, contact your sales representative for a prompt solution.
Can I place a sample order?
Yes, sample orders are welcome to check the product’s functionality and quality. There is no minimum order quantity (MOQ) required for samples
When can I get the price?
We usually provide a quote within 24 hours after receiving your inquiry. For urgent matters, feel free to call or message us on WhatsApp at +86 178 9846 7384, or call our U.S. line at +1 (276) 880-8696
Is shipping free?
No, our prices are EXW and don’t include shipping. Buyers cover the shipping cost, which depends on weight and transport method. We can arrange affordable shipping with double clearance and tax included(means no need to do any import custom service.).
What is the lead time and delivery time?
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Lead Time:
Usually 3–14 days, depending on order size and product type. -
Delivery Time (Standard Estimate):
Typically 7–12 days, based on your location and shipping method (direct or transfer).
Shipping Time (DDP Service):
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To USA:
• By air: 11–13 working days
• By sea: 22–23 working days -
To Europe:
• By air: 12–15 working days
Express Shipping (Non-DDP):
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By DHL or similar: 3–7 working days
Do you have warehouse in USA, Canada,EU,UK,Poland etc?
No, Currently We have no any warehouse in the USA, EU, UK, Poland etc, We are a Factory Direct Wholesale. So All the orders Ship from China directly.
Payment Information
What payment methods are available?
We accept T/T (bank transfer), Western Union, Alibaba, and more.
For small orders: 100% payment upfront.
For large orders: 30% deposit, 70% before shipping
What should I do if I receive a damaged or incorrect product or do not receive the goods
If you receive a damaged or wrong item or do not receive the goods, please contact your sales representative immediately with photos or videos of the issue. We will quickly review the situation and provide a satisfactory solution, such as replacement or compensation.
How can I track my shipment
Once your order is shipped, we will provide you with a tracking number and a link to track your shipment online. You can also contact our sales representative for updates at any time.
What is the warranty for your products?
We offer a 6-month warranty from the date your goods are shipped, including accessories. All products are carefully inspected before packing. If you find any defects caused by a quality issue, please contact us promptly, and we will provide a suitable solution.
About Return policy
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Buyers can return items within 7 days of receipt. If there is no quality issue, the buyer is responsible for the return shipping cost. Items must be returned in their original condition.
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If items are not as described or have quality issues, buyers may return them within 7 days. Return shipping costs will be evaluated based on the condition of the items received.
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